This was the first American Airlines companywide survey in 10 years, so perhaps there were a few pent-up feelings just waiting to be aired. American — as well as its competitors — knows that having a positive workforce goes a long way toward customer satisfaction and, here’s an idea, repeat business.
Please read the results in this Inc.com article. Should honorable leaders have the courage to get honest feedback from their team (and do it often)? What do you think? Please comment below – thank you